I was diagnosed with acoustic neuroma in 2011. Kim McIlnay was instrumental in helping me navigate my way through multiple doctor appointments, scheduling surgery and also being at my bedside when I woke up from a 10-hour skull based surgery at UCSF. Her knowledge, wisdom and bedside manner with surgeons and nurses was invaluable. Kim is a compassionate and talented human being that will get you through the toughest of situations. She knows what questions to ask, what medications you should be receiving and is always there to listen and give you exceptional advice. I will never forget when I woke up and was in ICU from my surgery, I was extremely nauseous, Kim was there and asked the nurse to administer some anti-nausea medication through my IV. This small act made all the difference in the world.
Lori Smith[fa icon="quote-right"]
Kim manages to successfully combine her medical experience and tenacity to find answers with compassion, support and empathy. She has helped me immensely to understand medical industry policies and procedures and how to positively get to the sources of medical issues. Kim is, in short, amazing!
Kim McIlnay's vast medical knowledge combined with her caring and empathy for individuals maneuvering today's medical system is invaluable. Kim will take a stand to ensure your questions are answered and you receive the best care available. She has assisted me on numerous occasions to ensure my medical professionals were listening to my requests and understanding the scope of my complex medical problems.
Janice Herrmann[fa icon="quote-right"]
Kim came with me to my pre-operation appointment. She took notes - thank goodness! It was an overwhelming amount of information to absorb - and helped me to remember to ask all the questions I had. After surgery, she helped me focus on what I needed to get from the post-operation appointment. She has spent some time helping me understand my various diagnoses. Her expertise and calm guidance combined with her warm bedside manner helped me bridge the gap between medical professionals and myself. She encouraged me and supported me through every step.
Lacey Coleman[fa icon="quote-right"]
Kim is an incredible advocate. Her previous experience as a medical provider and, also as a patient, give her a unique perspective. I highly recommend Kim to assist you in managing this complicated maze of our medical system.
A few years ago, my son who at the time was 17 years old, suddenly collapsed and was having seizure-like episodes. The doctors in the emergency room said they weren't seizures, but had no idea what was causing his episodes. We called Kim to assist us with advocating for him while inpatient. Kim listened to our story and asked lots of questions and researched the supplements that our son was taking and she identified that one was causing his symptoms. Kim's amazing at what she does, and pays attention and listens! This was a very scary time for our family, and Kim was there not only to keep us calm, but was able to take the time to actually figure out what was wrong with our son. Thank you Kim, You're the BEST!
I appreciate the genuine compassion and regard you provided when my health hit a speed bump. You took time to listen and provided essential feedback and suggestions to help me improve my health and quality of life.